• My Account
  • Ordering
  • Payment
  • Delivery
  • Warranty & Returns
  • Products
  • Newsletter
  • Other FAQs
  1. Payment
    1. What payment method do you accept?

      We accept various payment methods including Paypal (Visa, Master card and bank account) and credit cards.

    2. How does PayPal work?

      Getting started with PayPal is very easy and quick. Registration will only take you a few minutes. PayPal enables you to link your credit card or bank account to your PayPal account so you can make your payment online without sharing your information. PayPal is being used over hundreds of millions of people throughout the world to prove it is user-friendly and safe.

    3. What credit cards do you accept?

      We accept VISA, Mastercard, and American Express.

    4. Is your site safe for credit card purchase?

      It is 100% safe as Real Smart uses advanced encryption and cutting-edge Secure Sockets Layer. Your information will be protected from any unauthorized usage, and remain confidential. Our staff also follows the best practice to protect all your personal and payment information.

    5. If I do not want to give out my credit card details, is there an alternative to make the payment?

      You can link your credit card or bank account to your PayPal account so you can make your payment online without sharing your information with us.

    6. What is CSC number?

      CSC number is your credit card security code which is a 3 or 4 digit number usually printing on the back of your credit number. CSC number is required to protect you and help prevent fraud.

    7. Does all the prices on Real Smart is GST inclusive?

      Yes, all our prices are GST inclusive.

    8. How long does it take to confirm payment?

      Real Smart will only dispatched items when full payment is received. Payment generally takes 2-3 days to process. In some exceptional cases, it could take up to 5 days or more.

    9. Is Lay-by available?

      Unfortunately, Lay-by is not available at this stage.

    10. There is a Coupon code box in the payment page, how can I get the code?

      Real Smart will run promotions from time to time for our registered customers and you will be given a coupon code to enjoy the discount. Subscribe to our newsletter and stay tuned on our special offers.

    11. Can I come to your warehouse to pay and pick up the item?

      Unfortunately, all payment has to be made when you proceed to checkout in our website; and pick up is not available in order to save time for our distribution centre to dispatch all orders efficiently.

    back to top->