Lowest Price Guarantee

lowest price

How do you redeem the Lowest Price Guarantee?

Please email our customer service team at customerservice@realsmart.com.au with the following information.

  • The price, product description, and product link on realsmart.com.au of the product you are interested in
  • The price, product description, and product link on the website that you find a cheaper price. Please provide the direct product link instead of the competitor’s homepage. If only the competitor’s homepage is available, please give instructions on how to find the item.
  • Ensure the competitor is based in Australia and they are reputable. (See Terms & Conditions)
  • Please advise your name, email address, phone number and delivery address where the item will be delivered.

Terms & Conditions

  • The competitor must be a reputable establishment and subject to the laws of Australia. It must be an independent website of the competitor as well as an Australian website to ensure you are protected by Australian consumer protection legislation. It needs to have an ABN, Australian address, and phone numbers; and their products have to be located in Australia.
  • The item we pricing against has to be in stock, brand new, with reasonable shipping fee, and exactly the same as our product including features, model, colour, and warranty.
  • The offer does not apply to auction sites or online classified and community websites such as eBay and Gumtree, or bulk order discount. It will only consider the price you pay on the competitor’s website, excluding any additional offer such as cash back.
  • The guarantee does not apply to any promotions such as 24 hours only flash sale.
  • The Lowest Price Guarantee cannot be used in conjunction with other discounts or promotional coupons.
  • Real Smart reserves the right to limit the quantity of products available for price-matching at its discretion. In general, you are only entitled to purchase one unit of the item at the adjusted low price. The Lowest Price Guarantee does not extend to resellers.
  • Real Smart reserves the right to modify or terminate the Lowest Price Guarantee and its terms and conditions of this Guarantee at any time and without prior notice. Any changes will be published on this page.
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