Orders are generally dispatched from our warehouse located at Victoria the next working day after full payment is received.
Real Smart is working mainly with 4 couriers to provide the best delivery option for you with the most reasonable price and quickest service.
Item that weighs 22 kg or less will be dispatched with Australia Post (eParcel or C4 letter).
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool. When the order is dispatched, you will be given a consignment number. You can use the number to track you item in the Australia Post’s website.
C4 letter does not have a consignment number. If you do not receive your order within the delivery time frame, please contact us.
Item that weighs 22 kg or less and has a lower cost than Australia Post, it will be dispatched with Fastway Couriers. Parcels are collected from our warehouse every morning on weekdays.
Phone number and a non- PO Box address is required for delivery. If you fail to provide the correct information, your parcel will not be dispatched until you provide us the correct information.
Each parcel will carry a barcoded address label. You will be able to track your parcel via Fastway’s online tracking tool.
Parcels that weighs over 22 kg to all locations will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
DELIVERY TIME FRAME:
The estimated delivery time frames are:
- For customers in VIC, approximately 3 - 5 working days;
- For customers in NSW, SA, ACT, approximately 4 - 8 working days;
- For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Tracking Your Parcel
- Australia Post
Please visit http://auspost.com.au/track/ and use the given tracking number to track you item.
- Fastway Couriers
To track item that is dispatched with Fastway, please visit http://www.fastway.com.au/courier-services/track-your-parcel and use the given tracking number.
- Allied Express
Allied Express requires congisnment note and the postcode of the destination to track item at http://www.alliedexpress.com.au/ or call 13 13 73 for more queries.
With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Most of the time, parcel is undelivered because of incorrect address given. Therefore, please check your address carefully when placing your order. A re-delivery fee will occur if parcel is resent to you. Depending on the case, customer might need to take responsibility for the cost.
Unsuccessful Delivery Attempt
If no one is home when your order arrives and it is being delivered by Australia Post, a notification will be left in your mail box for you to pick up your parcel in your local Post Office. If you item is delivered by Fastway and Allied Express, notifications will be made in advance. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.